We understand that it can be difficult to find honest and accurate advice online. Whether it is behavioural or nutritional information, a medical query, or end of life discussions, we can help you by providing written or visual communication, and determining if telemedicine can assess your problem, or if you will need to be seen in the vet clinics.
We are pleased to offer the following service for our small animal patients:
“Smart Vet” is a dedicated, 24/7 telemedicine service staffed by licensed veterinarians in Ontario. Their on-demand service is able to provide online consultations at any time of day, for both routine or urgent medical care. This service is ideal for owners who have pets with time-sensitive medical needs when an in-person appointment is unavailable.
The veterinarian overseeing your appointment can arrange for prescriptions and relaying their medical record back to your family’s regular veterinarian. Please note that if the veterinarian suspects more critical illness, they may also arrange for the transfer of your pet to an in-person emergency care hospital.
If you have videos, pictures or documents, please have these ready to attach for the veterinarian to review.
A consultation summary will be provided upon completion. You can access your past consultation summaries at any time.
Requirements: PC, Tablet, or Phone. When using iOS Tablets or Phones, Safari browser must be used. When using PC, all browsers are supported. No downloads required.
